Shipping & Delivery Policy

Silver Empire
Effective Date: 30 December 2025

This Shipping & Delivery Policy (“Policy”) outlines the terms and conditions governing the shipment, delivery, and handling of products purchased from Silver Empire (“Company”, “we”, “us”, or “our”) through our website https://silverempire.in/ or via in-store assisted orders.

Due to the high value and sensitive nature of silver jewellery and related products, all shipments are managed under strict security, verification, and handling procedures.

By placing an order with Silver Empire, you acknowledge that you have read, understood, and agreed to this Policy.

1. Shipping Coverage

• Shipping services are currently available within India only

• International shipping is not offered at this time

• Delivery is subject to serviceability of the destination PIN code by our logistics partners

2. Order Processing & Verification

• Orders are processed only after successful payment confirmation

• Additional verification (such as identity or address confirmation) may be required for high-value orders

• Orders placed on Sundays or public holidays are processed on the next working day

• Processing timelines may vary based on:

  • Product availability

  • Customisation requirements

  • Verification and security checks

3. Order Processing Time

• Ready-to-Ship Products: 2–5 business days

• Custom-Made / Made-to-Order Products: 10–25 business days

⏳ Processing timelines are indicative and may vary due to operational or logistical factors.

4. Estimated Delivery Timeline

• Standard delivery time after dispatch: 5–10 business days

Delivery timelines may vary due to:

• Customer location

• Courier partner constraints

• Weather conditions

• Government regulations or force majeure events

Silver Empire shall not be liable for delays beyond its reasonable control.

5. Shipping Charges

• Shipping charges, if applicable, will be clearly communicated at checkout or order confirmation

• Promotional free-shipping offers, if any, are subject to specific terms and conditions

• Additional charges arising from:

  • Incorrect address details

  • Re-delivery requests

  • Special handling requirements
    shall be borne by the customer

6. Packaging, Insurance & Security

• All products are packed using secure, tamper-proof packaging

• Shipments are fully insured until delivery confirmation

• Insurance coverage applies only during transit

• Customers are advised not to accept delivery if the package appears damaged or tampered with

7. Delivery Protocol

• Delivery is made only to the registered shipping address provided at the time of order

• Valid government-issued photo identification may be required at delivery

• Signature confirmation is mandatory

• Orders will not be delivered to P.O. boxes

8. Failed or Attempted Delivery

In the event of delivery failure due to:

• Incorrect or incomplete address

• Customer unavailability

• Refusal to accept delivery

The Company may, at its discretion:

• Attempt re-delivery, or

• Cancel the order

Additional charges may apply for re-delivery. Refunds, if any, will be processed as per the applicable Company policy.

9. Loss, Damage, or Tampering in Transit

• Any damage, tampering, or discrepancy must be reported within 24 hours of delivery

• Customers must retain original packaging and provide photographic evidence

• Silver Empire will initiate an investigation with the logistics partner

Resolution may include (at Company discretion):

• Replacement, or

• Store credit

⚠️ No cash, bank, or online refunds will be issued.

10. Address Accuracy

• Customers are responsible for providing accurate and complete shipping details

• Silver Empire shall not be liable for delays or non-delivery due to incorrect address information provided by the customer

11. In-Store Pickup (If Applicable)

• In-store pickup may be available for select orders

• Customers must present:

  • Order confirmation

  • Valid government-issued photo ID

• Pickup timelines and conditions will be communicated at order confirmation

12. Responsibility After Delivery

Once delivery is confirmed, Silver Empire shall not be responsible for:

• Theft

• Loss

• Damage

• Misplacement

Customers are advised to store jewellery securely after receipt.

13. Right to Amend

Silver Empire reserves the right to modify, amend, or update this Shipping & Delivery Policy at any time without prior notice. Changes will be effective upon publication on the Website.

14. Contact Information

For shipping-related queries or assistance, please contact:

Silver Empire